number of open tickets on a date in the past?

Is there a way to search for how many tickets were in unresolved state (basically open) on a certain date in the past?


3 answers

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Eddie Webb Community Champion Mar 07, 2014

status was in( "In Progress","Open") during("start Date","end Date")

Lots of examples on that page, and lots of questions alreayd answered in these forums.

Sorry, I know this is old, but I'm also interested in this. Is there a way to do this?


I'm basically looking for a graph to show how many open tickets there have been across days/weeks.


Thank you.

0 votes
Sam Hall Community Champion May 05, 2017

Use the WAS operator.

For example:

resolution WAS unresolved DURING ("2010/01/01","2011/01/01")


status WAS Open DURING ("2010/01/01","2011/01/01")

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