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notifications tickets assigne( JSD ) Edited



I want to notify the customers when the tickets is assigned to agent.  I set up the notification scheme . 

Now only the agent receive a notification. 

why the notifications doesn't  work for customers ?


Thank a lot 


1 answer

1 accepted

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Answer accepted

Hi fatoumata Sall,

Currently, there is no option to send notifications for customers when a ticket is assigned. You can find all notifications available for customers on Project settings > Customer notifications. 

We have a feature request suggesting the implementation of this ability:

Please, click on vote and watch to receive updates about the feature.


Hi Angelica 


Thank a lot 

Like Angélica Luz likes this

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