I want to notify the customers when the tickets is assigned to agent. I set up the notification scheme .
Now only the agent receive a notification.
why the notifications doesn't work for customers ?
Thank a lot
Hi fatoumata Sall,
Currently, there is no option to send notifications for customers when a ticket is assigned. You can find all notifications available for customers on Project settings > Customer notifications.
We have a feature request suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the feature.
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