can anyone suggest how can i get notification when a issue is assigned to a specific group..!
lets suppose , if finance and developers are two groups in a servicedesk project, i need to get notified when an issue is assigned to those two groups.
We are using "functional user accounts" with a dedicated mail-adress for that. that mail address forwards everything to all team-members.
So If you assign an issue to the support-user a mail is generated to that support-mail-adress and that forwarded to everybody in the support team.
Maybe that could be a solution for you.
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