notification and custom field


I have a problem. I have a custom field email. The user create a issue, he indicate his email via the custom field. I would like that JIRA sends a notification to the email address which is specified in the custom field email. How to make the notification is sent to this email?

Best regard,


8 answers

Good suggestion.

Add a text (< 255) custom field. Try to retrieve it's value into the groovy script (do some RND). Send the email to that email address using the script upon the create transition.

Renjith Pillai Community Champion Jan 29, 2013

Yes, that's the way.

Thank you for the answer. I have add the post script function and I use the script "send a custom email". But I indicate in the field "To issue fields" my custom field mail, a notification is send but the
notification is not sent to the person indicate in the custom field.


How to retrieve the value a custom field with a script groovy? What is a method?

Can you add it in the notification scheme for create issue event to send notification from the value picked up from the user-picker custom field?

Note: You may have to configure your custom field as user-picker type


Thank you! But the user don't have account JIRA therefor I can't to use the user-picker custom field. How can I send a notification using a text custom field?
The field contains the email address.


Why don't you send the notification to the user's email address specified in his user account?

Because the user don't have a account!

if you don't wanna code your own...

will send mails to non-jira users

Thank you but the plugin is paid.

Didn't think of anonymous access. :)

In this case you will have to look for a custom field plugin. May be you will be able to develop a plugin, which takes an e-mail address as its input and emails the entire issue to that email address.

Hi Guis,

I am not sure if you have already solved this problem but at leat for others who stumble upon this check out this :

To find out ID values of your custom fields :

Finally the free plugin you need :

Hope this helps,




to achieve that. Destination can be dynamic and based on the content of your JIRA issue.

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