not getting notification when assignee is changed

Hi all,

I have tried many workarounds for setting a notification to the assignee. Nothing worked so far.

  • Added a post function to update 'assignee' field , used 'set custom field as function of other fields' to update assignee field and fired 'issue assigned' event in the transition - did not work
  • Added a post function to update 'assignee' field , used 'set custom field as function of other fields' to update assignee field and fired  a custom event  that sends a notification to 'current assignee and reporter' - did not work
  • Removed post function to update assignee field, added a transition screen to set assignee, added both 'issue assigned' and custom event to notify the current assignee

Is there a script I can use in post function that updates, edits and fires a relevant event to notify the assignee.

My workflow is all complete but am struck at the notification part. Please help

1 answer

0 votes
Vasiliy Zverev Community Champion Jun 21, 2016

According to JIRA API when issue is updated it is possible to define is it nessesary to send a notification. 

Here is code for script postfunction (provided by SriptRunner plugin) to set assignee from custom filed:

import com.atlassian.jira.component.ComponentAccessor


It should be executed before standard function "store to database"

Hi Vasiliy,


Thanks for the script. I will test it. Can you please help me in going one step further and set assignee based on another custom field's value in the script?

Hi Vasiliy,

I have created a custom field eg: "user" and I used your script in the transition to update assignee to the custom field "user" but assignee did not change on that transition.

import com.atlassian.jira.component.ComponentAccessor


I have included script at the very top, so that is the first action to take place

These are the transition steps

  • Script workflow function : A custom script will be run: from inline script.                                                
  •  Set issue status to the linked status of the destination workflow step.                                            
  •  Add a comment to an issue if one is entered during a transition.                                            
  • Update change history for an issue and store the issue in the database.                                            
  •     Re-index an issue to keep indexes in sync with the database.                                            
  •  Fire a Issue Assigned event that can be processed by the listeners


Vasiliy Zverev Community Champion Jun 21, 2016

Here you are:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.user.util.UserManager

ApplicationUser userName =  ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("РФГ").getValue(issue)

UserManager userManager = ComponentAccessor.getUserManager();
ApplicationUser assignee;

    case "vzverev": assignee = userManager.getUserByName("name")
    default: assignee = userManager.getUserByName("default assignee")


Tried this as well but assignee did not get set.



Vasiliy Zverev Community Champion Jun 21, 2016

I works on my JIRA instance. Do you run it from postfunction or from Script console?

I used in post function

Post function --> Script post function–> Custom script post function

Did not work.


What is the field "name" value : vzverev or Vasiliy zverev (username or fullname )?

Vasiliy Zverev Community Champion Jun 21, 2016

Here should be username of user to assign to. For example vzverev or chubaka.

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