In our current workflow when adding an attachment and adding a comment regards that attachment we are finding that the system is sending out 2 notification emails, one for the comment and one for the attachment, even though this is in effect one action (the transition action button, in our case 'send draft' is pressed once when the attachment has been identified and a comment written to support that attachment).
I would have expected one email to be sent out.
I think we have found the issue. For our project we created a webpage which allowed users outside of our system (authors) to update an issue at certain transitions. It appears to be transitions actioned from this page which create the extra notification email - I will contact the developers and update this incase anyone embarks on the same course in the future.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs