I need to modify the subject-line on each jira-template.
We are using a ITSM-Tool which create/update tickets automatically by mail-in, therefore it is necessary to set the Jira-Ticketnumber at the end of the subject line. How does it work, to edit the subject-line, of each mail-template?
Thanks in advance!
Depending on your version of Jira (this changed somewhere in the 4 range, and I'm not 100% sure it's still valid for 6.2+), go find the file <jira install>/atlassian-jira/WEB-INF/classes/templates/email/subject - that contains variables which you can rearrange.
Personally, I wouldn't change it, you can easily break threading in Gmail and other clients, and your ITSM tool should really be looking at the whole subject line for issue-ids, like Jira does with incoming mail
Just have a look at the file I pointed you to, you don't need an example.
Personally, I'd be seeing if I can fix your ITSM tool to behave in a sane way instead of inflicting it's brokenness on Jira, but I don't know whether it's flexible enough.
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