I need to modify the subject-line on each jira-template.
We are using a ITSM-Tool which create/update tickets automatically by mail-in, therefore it is necessary to set the Jira-Ticketnumber at the end of the subject line. How does it work, to edit the subject-line, of each mail-template?
Thanks in advance!
Depending on your version of Jira (this changed somewhere in the 4 range, and I'm not 100% sure it's still valid for 6.2+), go find the file <jira install>/atlassian-jira/WEB-INF/classes/templates/email/subject - that contains variables which you can rearrange.
Personally, I wouldn't change it, you can easily break threading in Gmail and other clients, and your ITSM tool should really be looking at the whole subject line for issue-ids, like Jira does with incoming mail
Just have a look at the file I pointed you to, you don't need an example.
Personally, I'd be seeing if I can fix your ITSM tool to behave in a sane way instead of inflicting it's brokenness on Jira, but I don't know whether it's flexible enough.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs