@mentions in JIRA tickets do not render as hyperlinks

I am not sure if this is a bug, miss configuration or wrong perception of how this is supposed to work. When @mentions is used, it create a text ~ name without a hyperlink. Was this supposed to be @name with a hyperlink?

2 answers

1 accepted

Solved this by enabling wiki rendering in the fields that user @mentions in field configuration scheme. So for example, we made description field to render content in wiki format instead of text.

Yes, @mentions should generate a hyperlink. There are some bugs related to @mentions as noted in this previous answer.

https://answers.atlassian.com/questions/45183/jira-5-mentions-do-not-autocomplete-what-do-i-have-to-setup-fopr-this

The global browse user permisson must be granted in order for @mentions to work at all which could also be your issue.

The more serious issues with @mentions I believe are fixed or at least improved with release 5.0.6.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,794 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot