It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

@mentions are not sent


According to this page: one should have configured SMTP and have the global Browse Users permission.

Both conditions are satisfied but I don't get any mail via mentions. Other mail notifications work fine. Should I update the notification scheme ? And if so, what is the correct event name for mentions ?

We run Jira 5.0.7 on premise.

Kind regards,


3 answers

0 votes

Hi harkema,

Please check the following information:

  1. Ensure that the user has theBrowse UserGlobal Permissions, as in Managing Global Permissions.
  2. Ensure that the comments and/or description fields are using the Wiki Style Renderer, as in Configuring Renderers.

  3. Ensure that the User email visibility option in the General Configuration (Configuring JIRA Options) is not set to hidden.


John Chin

Hi John,

Thanks for your reply, I've checked the settings and:

1. user has Browse user permissions: when typing @h in the comment box I get a list of people with names starting with an 'h'

2. The wiki style renderer is configured for the comment field.

3. User email visibility is set to public

Any other tips ?



0 votes
Yilin Mo Atlassian Team Dec 03, 2012

Hi Harkema,

Have you ever disable the Welcome plugin by any chance? The Email issue is currently use one of the component in that plugin in JIRA 5.1.



Hi Momo.

It's enabled:


14/15 modules are enabled

the module Flag show what's new is disabled.

H. Harkema

Hi Harkema,

May I know when you "@mention" in the email, in the ticket itself, did the comment used the mention parameter as "in blue color" like harkema?

Yes, you can. In order to do so, you need to use the default JIRA Macro.
However, it is not @<username>, but [~<username>]
For example:-

  • Username in JIRA = admin
  • In the body of the email, type

You must have the Issue Key in the email subject in order to comment on the ticket.

Do let me know if it works.

Warmest Regards,

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Apr 09, 2019 in Portfolio for Jira

Portfolio for Jira 3.0 is here!

The wait is over... Portfolio for Jira Server and Data Center 3.0 is now officially here! Platform releases offer Atlassian an opportunity to shift our strategy, make bold predictions about t...

1,363 views 14 26
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you