@mentions are not sent


According to this page: https://confluence.atlassian.com/display/JIRA/Emailing+an+Issue#EmailinganIssue-mentions one should have configured SMTP and have the global Browse Users permission.

Both conditions are satisfied but I don't get any mail via mentions. Other mail notifications work fine. Should I update the notification scheme ? And if so, what is the correct event name for mentions ?

We run Jira 5.0.7 on premise.

Kind regards,


3 answers

0 vote

Hi harkema,

Please check the following information:

  1. Ensure that the user has theBrowse UserGlobal Permissions, as in Managing Global Permissions.
  2. Ensure that the comments and/or description fields are using the Wiki Style Renderer, as in Configuring Renderers.

  3. Ensure that the User email visibility option in the General Configuration (Configuring JIRA Options) is not set to hidden.


John Chin

Hi John,

Thanks for your reply, I've checked the settings and:

1. user has Browse user permissions: when typing @h in the comment box I get a list of people with names starting with an 'h'

2. The wiki style renderer is configured for the comment field.

3. User email visibility is set to public

Any other tips ?



0 vote
Yilin Mo Atlassian Team Dec 03, 2012

Hi Harkema,

Have you ever disable the Welcome plugin by any chance? The Email issue is currently use one of the component in that plugin in JIRA 5.1.



Hi Momo.

It's enabled:


14/15 modules are enabled

the module Flag show what's new is disabled.

H. Harkema

Hi Harkema,

May I know when you "@mention" in the email, in the ticket itself, did the comment used the mention parameter as "in blue color" like harkema?

Yes, you can. In order to do so, you need to use the default JIRA Macro.
However, it is not @<username>, but [~<username>]
For example:-

  • Username in JIRA = admin
  • In the body of the email, type

You must have the Issue Key in the email subject in order to comment on the ticket.

Do let me know if it works.

Warmest Regards,

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