mention does not working for alphabetes c and i

mention.PNG

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Hi Dinesh,

There was a known bug regarding these kind of mentions would fail that you can find at JRA-45836.

 Here is a description of the issue from the bug ticket:

The @mention feature of JIRA is failing to find some users (mostly ones with names starting with the initial letter of the domain) because the javascript responsible for this feature performs a filter over the results of a query via a REST call which is limited to 10 results. The REST call returns users which match the query string (username parameter in the rest call) based on if it exists in EITHER the username, display name, or email address. Because normally the domain matches many users email address, searching for users starting with the initial letter of the domain, will be filtered out.
e.g: mike@mydomain.com may be filtered out when searching for m if there are many more users with @mydomain.com email address and at least 10 users alphabetically before mike.

If you're using a JIRA server 7 version before 7.1.8, then it is likely that this bug is affecting you.  An upgrade to JIRA Core 7.1.8 or higher will fix this issue.  There are two workarounds listed:

Workaround

Partial workaround
Try with a different user value (if you tried with username, try display name, or last name). The last name value works particularly well as it is quite unique.

Confirmed workaround
Typing the first few characters of a user's name and hitting the TAB button will autocomplete and allow for the user to be mentioned (until you refresh the page) e.g. John = Joh...TAB

If you are on a version of JIRA above 7.1.8 or a Cloud version let me know which version and we'll go from there.

Cheers,

Branden

Thanks Branden

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