mention does not working for alphabetes c and i


1 answer

0 votes

Hi Dinesh,

There was a known bug regarding these kind of mentions would fail that you can find at JRA-45836.

 Here is a description of the issue from the bug ticket:

The @mention feature of JIRA is failing to find some users (mostly ones with names starting with the initial letter of the domain) because the javascript responsible for this feature performs a filter over the results of a query via a REST call which is limited to 10 results. The REST call returns users which match the query string (username parameter in the rest call) based on if it exists in EITHER the username, display name, or email address. Because normally the domain matches many users email address, searching for users starting with the initial letter of the domain, will be filtered out.
e.g: may be filtered out when searching for m if there are many more users with email address and at least 10 users alphabetically before mike.

If you're using a JIRA server 7 version before 7.1.8, then it is likely that this bug is affecting you.  An upgrade to JIRA Core 7.1.8 or higher will fix this issue.  There are two workarounds listed:


Partial workaround
Try with a different user value (if you tried with username, try display name, or last name). The last name value works particularly well as it is quite unique.

Confirmed workaround
Typing the first few characters of a user's name and hitting the TAB button will autocomplete and allow for the user to be mentioned (until you refresh the page) e.g. John = Joh...TAB

If you are on a version of JIRA above 7.1.8 or a Cloud version let me know which version and we'll go from there.



Thanks Branden

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

26,468 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you