mapped Zendesk Status to Jira custom field, only synchs when status changes

We have onsite version of Jira, and use hosted Zendesk.

I want to map the Status field in Zendesk (system field for Zendesk, dropdown, values of "New, Open, Pending,On-hold, Resolved") to a custom JIRA field (dropdown, same values).

I set up the mapping for this as "Zendesk to JIRA only", and made sure to click "Map Values" and put in all the values properly.

But, this data does not synch from Zen to JIRA unless the Status changes. I would expect it to synch if the ticket synchs for any reason (such as editing the title or other field).  Any ideas?  Or is this the way its supposed to work?

3 answers

0 votes
Boris Berenberg Community Champion Jun 16, 2015

Yes, I was under the impression that whenever a ticket "synched", all fields would synch, not just the fields which happened to change. Maybe that's not the case?

0 votes
Boris Berenberg Community Champion Jun 16, 2015

I don't know to be honest. I just wanted to update the tags on this question so more of the relevant people would see it. You may consider contacting Zendesk support and asking them since they wrote the add-on. See their contact details at: https://marketplace.atlassian.com/vendors/7485

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

424 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you