map Salesforce user to JIRA user Go2Group CRM plugin


We want to use the JIRA Go2Group CRM plugin.

Is it possible to use generic JIRA accounts for the Support Level 1 users (salesforce users) and set the Salesforce username in a JIRA custom field?



1 answer

You can set the default Project and/or Reporter on the main "Initial Setup" page.  I would suspect that if you don't map a reporter on the CRM Mapping tab that it would use this account.  I also suspect you could set it in the JIRA/CRM mapping page.

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