We want to use the JIRA Go2Group CRM plugin.
Is it possible to use generic JIRA accounts for the Support Level 1 users (salesforce users) and set the Salesforce username in a JIRA custom field?
You can set the default Project and/or Reporter on the main "Initial Setup" page. I would suspect that if you don't map a reporter on the CRM Mapping tab that it would use this account. I also suspect you could set it in the JIRA/CRM mapping page.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs