mails from noreply@mail.notifications.atlassian.com can't reach exchange mailbox

Hi everyone:

This morning testing Jira we discover the following issue:

- Add two users first: generic mailboxes on exchange in differente domains.  Only one notification for verify your mailbox send by noreply@mail.notifications.atlassian.com arrives to mailbox in domain2.

- Later, we add two more users from domain1 (mailboxes associated to domain users) and these users received the notification normally.

- Check the exchange log, only register incoming message for these two users, but the trace from incoming to generic mailbox was not found.  No mails on spam folder.  But, mail sended from jira@<domain>.atlassian.com reach normally and other different mails arrives without problems.  The problem is only with account noreply@mail.notifications.atlassian.com

Our exchange administrator insist that the problem is related from source (jira) because there isn't log on exchange.

 

Thanks a lot if someone knows a solution

 

Regards

1 answer

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Peter DeWitt Community Champion Oct 18, 2017

@Carlos Sosa, Are you running a spam filter or appliance?  It sounds like there is some filtering going on pre-exchange.  Check for that.

pd

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