mails from can't reach exchange mailbox

Hi everyone:

This morning testing Jira we discover the following issue:

- Add two users first: generic mailboxes on exchange in differente domains.  Only one notification for verify your mailbox send by arrives to mailbox in domain2.

- Later, we add two more users from domain1 (mailboxes associated to domain users) and these users received the notification normally.

- Check the exchange log, only register incoming message for these two users, but the trace from incoming to generic mailbox was not found.  No mails on spam folder.  But, mail sended from jira@<domain> reach normally and other different mails arrives without problems.  The problem is only with account

Our exchange administrator insist that the problem is related from source (jira) because there isn't log on exchange.


Thanks a lot if someone knows a solution



1 answer

0 vote
Peter DeWitt Community Champion Oct 18, 2017

@Carlos Sosa, Are you running a spam filter or appliance?  It sounds like there is some filtering going on pre-exchange.  Check for that.


Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

93 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you