mail staying in queue

[Charmaine MacDonald]

Hi

We are using the ondemand version of JIRA and since Friday (March 28th) all out going mail is staying in a queued status. We have to manually flush the mail queue to get any notification from JIRA.

Any ideas as to what would cause this issue??

Charmaine MacDonald

[Charmaine MacDonald · Accepted solution]

I just found this about outgoing mail: https://answers.atlassian.com/questions/278557/jira-doesn-t-send-any-notification-emails-everything-stored-in-mail-queue-jira-ondemand

Apparently the latest upgrade has caused some email issues.

[Jeff Edde]

Also having this problem on Jira-Ondemand. But haven't seen any service alert. Glad to know that it is a know problem.

[Shiney Koshy]

Ah, good to know. Thanks!

[Shiney Koshy]

The same thing happened to us and until I read your message, I didn't even know it was possible to manually force the emails to go through, so thanks for that!

Also, I noticed this at the top of the screen today:

[JIRA OnDemand service alert] 11 AM PDT - We are continuing to investigate outgoing and incoming mail problems. At this time incoming mail is not being processed by JIRA. Another update will be provided by 1 PM PDT