Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

linking this issue failed

We use intercom, and use jira in it to create and link issue, but we can not link issue anymore,it said  “ Oops, linking this issue failed  ,  You do not have permission to edit issues in this project ”  I am quite sure we have the permission inside jira, I asked  intercom ,they said need to contact you guys, hope you can tell me how to solve it ,thank you 55651.png66556.png

1 answer

1 accepted

1 vote
Answer accepted

Hi @Wayne Falcon and welcome to the Community.

The Intercom integration in Jira (the app in Intercom) is probably using a "technical user" - its been a while since I've used it. Find out what that user is and double check if that user still has browse and create permissions in that particular project. Also make sure that user is still active in Jira.


Hey @Wayne Falcon 

The issue is basically exactly what @Kristjan Geir Mathiesen - Origo explained above. I just wanted to add a few details to his answer to help you troubleshoot this:

Any operation in Intercom, including linking, will always be done by what we refer to as the "app user". This is the user that was logged in to Jira when the integration was first set up. You can find the currently configured app user by opening the app info screen.

To link an issue, the app user requires the following permissions:

We generally recommend setting up the app with a generic app user, e.g. called "Intercom app". This should help you to isolate app permissions from individual user permissions.

I hope this helps. Please let me know if you have any further questions.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you