hey,

we are a small project within IBM and just bought a license key for JIRA + JIRA service desk.

To set everything up and don't waste time while our billing processes went trough, i created a test account with an evaluating license for JIRA + JIRA Service Desk. Now I want to update my license key which seems to be connected with an other customer .. what is the smartest process to get things trough and match my already installed enviroment with the other license key?

 

Kind regards

 

Marius Zell

1 answer

The key is based on the SEN id number (SEN-000000) and should be unique for each customer and install. Are you saying you got the same SEN number as another customer? Is this a standalone JIRA?

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