/libexec/ld-elf.so.1: Cannot open "/lib/libipsec.so.4"

I am trying JIRA on Ubuntu 12.04.05 on Windows 2012 R2 Hyper-V. Lately seemingly when under load some users get the above message when refreshing pages. I can reproduce the error just by keeping my finger on F5 for 2-3 seconds then this pops up. The next refresh is OK. No errors that seem to be relevant appear on syslog or atlassian-jira.log. What is this error?

 

5 answers

1 accepted

Update:

The culprit was neither Jira/Tomcat,the OS or the Hypervisor. There was a pfSense firewall that was doing NAT and for some reason had gone haywire and was showing this error. After a reboot all was OK.

 

0 vote

That's a browser error, not JIRA - if JIRA were failing, you'd get the error in the atlassian-jira.log

I dont believe it is that simple.Why would Firefox running under Windows output a linux error. Also this error is not a Windows messagebox but part of the HTML output returned from the server.

To be more specific about the environment:

Server
Windows 2012 R2 Hyper-V. Inside this an Ubuntu 12.04.05 VM. Inside this VM Jira.

Client:
Firefox/Chrome on Windows 7.

That was not clear from your question. However, again, you need to find the error in your logs

Sorry, that was a bit short. If the error is happening in JIRA, it will be logged in atlassian-jira.log. But it might be in the Tomcat/JVM, in which case, have a look in catalina.out. If it's not in either of those two, then it's something in the OS, probably in the network stack, as it's referring to an ip security library. That strongly suggests something odd in the encryption or security layer somewhere (well away from JIRA)

Please post full error message.

This is the whole error message. The browser displays a white page with the above text.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

134 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you