/libexec/ld-elf.so.1: Cannot open "/lib/libipsec.so.4"

I am trying JIRA on Ubuntu 12.04.05 on Windows 2012 R2 Hyper-V. Lately seemingly when under load some users get the above message when refreshing pages. I can reproduce the error just by keeping my finger on F5 for 2-3 seconds then this pops up. The next refresh is OK. No errors that seem to be relevant appear on syslog or atlassian-jira.log. What is this error?

 

5 answers

1 accepted

0 votes
Accepted answer

Update:

The culprit was neither Jira/Tomcat,the OS or the Hypervisor. There was a pfSense firewall that was doing NAT and for some reason had gone haywire and was showing this error. After a reboot all was OK.

 

0 votes

That's a browser error, not JIRA - if JIRA were failing, you'd get the error in the atlassian-jira.log

I dont believe it is that simple.Why would Firefox running under Windows output a linux error. Also this error is not a Windows messagebox but part of the HTML output returned from the server.

To be more specific about the environment:

Server
Windows 2012 R2 Hyper-V. Inside this an Ubuntu 12.04.05 VM. Inside this VM Jira.

Client:
Firefox/Chrome on Windows 7.

That was not clear from your question. However, again, you need to find the error in your logs

Sorry, that was a bit short. If the error is happening in JIRA, it will be logged in atlassian-jira.log. But it might be in the Tomcat/JVM, in which case, have a look in catalina.out. If it's not in either of those two, then it's something in the OS, probably in the network stack, as it's referring to an ip security library. That strongly suggests something odd in the encryption or security layer somewhere (well away from JIRA)

Please post full error message.

This is the whole error message. The browser displays a white page with the above text.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,475 views 15 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you