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jql query issue Edited

laknath jey Jun 06, 2019

There are two different request type categories in my que. i want to query only KOS request type. Pleas assist. 

req type - KOS - System not working

req type - AMS - Add/Remove Device from Profile

 

 

 

1 answer

0 votes

I suggest to edit your current queue to filter only the issues you need by using the following:

"Customer Request Type" = "KOS - System not working"

See Make queues for your team to learn more about JSD Queues

 

This should fits your needs.

laknath jey Jun 07, 2019

its not working for me. error occurred like below.

The operator '=' is not supported by the 'Req_Type' field.

Jack Nolddor [Sweet Bananas] Jun 07, 2019 • edited

Field is indeed called "Customer Request Type" and it supports the = operator following the documentation.

Could you add some screenshots to see the error?

Thanks in advance.

laknath jey Jun 07, 2019

Instead of customer Request Type i used Req_Type field.  but its not working.

Could you tell us what kind of field is "Req_Type"?


The native field which specify the JSD Request Type is called "Customer Request Type" and it supports the = operator, as already pointed out.

 

Kind regards.

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