jql query issue

[laknath]

There are two different request type categories in my que. i want to query only KOS request type. Pleas assist. 

req type - KOS - System not working

req type - AMS - Add/Remove Device from Profile

[Jack Nolddor _Sweet Bananas_]

I suggest to edit your current queue to filter only the issues you need by using the following:

"Customer Request Type" = "KOS - System not working"

See Make queues for your team to learn more about JSD Queues

This should fits your needs.

[laknath]

its not working for me. error occurred like below.

The operator '=' is not supported by the 'Req_Type' field.

[Jack Nolddor _Sweet Bananas_]

Field is indeed called "Customer Request Type" and it supports the = operator following the documentation.

Could you add some screenshots to see the error?

Thanks in advance.

[laknath]

Instead of customer Request Type i used Req_Type field.  but its not working.

[Jack Nolddor _Sweet Bananas_]

Could you tell us what kind of field is "Req_Type"?

The native field which specify the JSD Request Type is called "Customer Request Type" and it supports the = operator, as already pointed out.

Kind regards.