I would like to discover under utilized workflow transitions so that I can tweak (simplified/find out potential problems in) my workflows.
Is there a way/tool that shows workflow transitions usage?
One problem I noticed is that users tend to use the general Edit button rather than using the workflow transitions; some tickets ended up staying in one status with many comments. We have 3K-4K users with fairly high turn over rate, so training the users to use the right transitions proves to be challenging. I am aware I can lock down that general Edit button via permission scheme, but for longer workflows (with 15-20 steps), sometimes that general Edit button come in handy.
Thanks in advance.
P.S. I think @Bob Swift [Bob Swift Atlassian Add-ons] had a plug-in using graphviz that display transitions usage for JIRA < 3.13 days.
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
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