jira workflow analysis

JIRA 6.2.2

Hi all,

I would like to discover under utilized workflow transitions so that I can tweak (simplified/find out potential problems in) my workflows.

Is there a way/tool that shows workflow transitions usage?

One problem I noticed is that users tend to use the general Edit button rather than using the workflow transitions; some tickets ended up staying in one status with many comments. We have 3K-4K users with fairly high turn over rate, so training the users to use the right transitions proves to be challenging. I am aware I can lock down that general Edit button via permission scheme, but for longer workflows (with 15-20 steps), sometimes that general Edit button come in handy.

Thanks in advance.

P.S. I think @Bob Swift [Bob Swift Atlassian Add-ons] had a plug-in using graphviz that display transitions usage for JIRA < 3.13 days.

2 answers

No takers? Not possible?

Someone tell me they have the same problem and want a solution... thanks. smile

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Thursday in Jira

Continuous visibility with the new Jira Software Cloud and Bitbucket Cloud integration

Hey Atlassian community, I am a PM on the Bitbucket Cloud team and I am excited to share that we just released an improvement to the Jira Software and Bitbucket Cloud integration. With the newly im...

111 views 0 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you