I would like to discover under utilized workflow transitions so that I can tweak (simplified/find out potential problems in) my workflows.
Is there a way/tool that shows workflow transitions usage?
One problem I noticed is that users tend to use the general Edit button rather than using the workflow transitions; some tickets ended up staying in one status with many comments. We have 3K-4K users with fairly high turn over rate, so training the users to use the right transitions proves to be challenging. I am aware I can lock down that general Edit button via permission scheme, but for longer workflows (with 15-20 steps), sometimes that general Edit button come in handy.
Thanks in advance.
P.S. I think @Bob Swift [Bob Swift Atlassian Add-ons] had a plug-in using graphviz that display transitions usage for JIRA < 3.13 days.
Hi everyone! My name’s Matt and I’m a product manager at Atlassian. I work in the navigation & findability space for all our Jira Cloud products. We’ve been working on trying to improve the exp...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events