jira setuping database takes to long time

I'm tring to set up jira

but it got stock on 'Please wait while the database is set up. This may take a minute...'

the database connection test was successfull

what is the problem and how can i solve it ?

2 answers

This widget could not be displayed.
Pedro Souza Atlassian Team Jul 27, 2014

Hello,

Take a moment to check your logs for more clues about this behaviour:

  • JIRA_Install/log/catalina.out
  • JIRA_HOME/logs/atlassian-jira.log

Pedro Souza Atlassian Team Jul 27, 2014
  • Try to connect using the default postgres user.
  • Try changing from "127.0.0.1" to "localhost"

thank you Pedro Souza ,

catalina.out : Exception in thread "http-bio-8082-exec-15" java.lang.OutOfMemoryError: PermGen space

This widget could not be displayed.

What does the log file say? It will almost certainly have a lot more information, hopefully including the full error, than what you get on screen.

thank you Nic Brough

there is no exception on jira logs on jira-home

I very much doubt that - either the setup is still running, or it's failing with a set of errors in the logs.

Can you log into the database and check what Jira has created in there?

catalina.out : Exception in thread "http-bio-8082-exec-15" java.lang.OutOfMemoryError: PermGen space

there is no table on jira database

Well, no, a memory error will stop it dead. Pedro is ahead of me here :-)

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

155 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you