jira service/facility desk sends an email with from field as anonymous. I want to see repoter name insted of anonymous.
I don't know from where it is picking up anonymous keyword even the ticket has valid reporter.
if you are referring to notification emails, there is a per-project setting to select the "from" address, within the "notification scheme" settings - perhaps not having that set is causing your problem, as it does say that leaving it blank will "reset sender to mail server default"
is there a common feature to those users, e.g. that they have a particular permission level, belong to a particular group or role etc ? I'm just wondering if it could simply be a feature of the user rather than the email notification itself, as I would expect it to be consistent across all users otherwise
one possibility - is it happening when someone bulk edits issues, rather than interacting on a single issue at a time ?
in normal interactions the email goes out with the full username as the "name" but always the same underlying email address, so perhaps when doing bulk changes the name is "anonymous" ?
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