jira service/facility desk sends an email with from field as anonymous

jira service/facility desk sends an email with from field as anonymous. I want to see repoter name insted of anonymous.

I don't know from where it is picking up anonymous keyword even the ticket has valid reporter.

1 answer

if you are referring to notification emails, there is a per-project setting to select the "from" address, within the "notification scheme" settings - perhaps not having that set is causing your problem, as it does say that leaving it blank will "reset sender to mail server default"

I have notification schema setup for that project and it is sending as anonymous for some of the users only.

is there a common feature to those users, e.g. that they have a particular permission level, belong to a particular group or role etc ? I'm just wondering if it could simply be a feature of the user rather than the email notification itself, as I would expect it to be consistent across all users otherwise

those are valid users and from email contains Anonymous (JIRA) [mailto:jira@xxx.com]

however in body section, reportes name is mentioned. e.g. created by:

one possibility - is it happening when someone bulk edits issues, rather than interacting on a single issue at a time ?

in normal interactions the email goes out with the full username as the "name" but always the same underlying email address, so perhaps when doing bulk changes the name is "anonymous" ?

Is the auto workflow transition will cause this.

I have groovy script in workflow where is changes the status on issue create event?

That does sound like a possibility - we don't currently use any scripts for changing status, so I don't have a way to test that. However the script would perhaps not run in the same way as it would if a human were doing the same actions.

I have opened a ticket with atlassian and they concluded that it is bug with script runner and again i posted on ticket there.

waiting for there response.


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

216 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you