jira service desk legacy license using jira service desk 2.0

hi i have JIRA service desk legacy license for 500 users, is it possible that i am able to use JIRA service desk 2.0 ?

2 answers

Hi there, 

Yes, you can migrate to the new pricing model. To do so, you can raise a ticket on Atlassian Support (support.atlassian.com) and one of our advocates will help you with the process. smile


hi, meaning if i will only use my JIRA service desk legacy license, i will not be able to use the 2.0 ?

You will not be able to use the new configuration from 2.0. But all features you have on the legacy license will still be available to you. :)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,849 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot