jira service desk configuration

John carr August 17, 2015

was wondering what control you have around fields within the service desk. When the customer raises a ticket can you populate stuff like customer name, customer email, customer telephone number, person who raised the tickets name etc within the ticket itself in Jira.

 

Thanks

2 answers

0 votes
Paulo Hennig
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 17, 2015

Hello John,

In additional with Adalberto Response, if you go to the People tab (Service Desk > SDS Project > People > Customer), you can check the customer profile with the information about Full name, username, project role, email and activity stream.

 

If a customer logs in on the Customer Portal, he can edit the settings like name, email and set his correctly timezone.

 

 

John carr August 17, 2015

thanks for your help but sorry to be dumb but I cant see this anywhere - People tab (Service Desk > SDS Project > People > Customer),

0 votes
Adalberto Schneider
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 17, 2015

Hi John,

There is an documentation that may help you.

https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Managing+service+desk+notifications

Cheers,

Adalberto

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