jira service desk configuration

was wondering what control you have around fields within the service desk. When the customer raises a ticket can you populate stuff like customer name, customer email, customer telephone number, person who raised the tickets name etc within the ticket itself in Jira.

 

Thanks

2 answers

0 votes

Hi John,

There is an documentation that may help you.

https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Managing+service+desk+notifications

Cheers,

Adalberto

0 votes
Paulo Hennig Atlassian Team Aug 17, 2015

Hello John,

In additional with Adalberto Response, if you go to the People tab (Service Desk > SDS Project > People > Customer), you can check the customer profile with the information about Full name, username, project role, email and activity stream.

 

If a customer logs in on the Customer Portal, he can edit the settings like name, email and set his correctly timezone.

 

 

thanks for your help but sorry to be dumb but I cant see this anywhere - People tab (Service Desk > SDS Project > People > Customer),

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