was wondering what control you have around fields within the service desk. When the customer raises a ticket can you populate stuff like customer name, customer email, customer telephone number, person who raised the tickets name etc within the ticket itself in Jira.
In additional with Adalberto Response, if you go to the People tab (Service Desk > SDS Project > People > Customer), you can check the customer profile with the information about Full name, username, project role, email and activity stream.
If a customer logs in on the Customer Portal, he can edit the settings like name, email and set his correctly timezone.
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