jira service desk - Email configuration

[Shawn Masters]

JIRA Cloud

How did you handle service request coming from emails? Is there a way to populate ticket information from an email ?

[Tibor Hegyi _META-INF_]

Hi Shawn,

This is not possible in JIRA out of the box as the default mail handlers cannot populate fields.

There are two addons that may help you:

Enterprise Mail Handler, it supports both Cloud and Server versions of Service Desk: https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui/cloud/overview

Email This Issue (our product), which supports Server version of Service Desk as of now, and Cloud support will come very soon: https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue/server/overview 

If you are a Cloud user, go with Enterprise Mail Handler now, if a Server user, I recommend you evaluate both.

Tibor