This is not possible in JIRA out of the box as the default mail handlers cannot populate fields.
There are two addons that may help you:
Enterprise Mail Handler, it supports both Cloud and Server versions of Service Desk: https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui/cloud/overview
Email This Issue (our product), which supports Server version of Service Desk as of now, and Cloud support will come very soon: https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue/server/overview
If you are a Cloud user, go with Enterprise Mail Handler now, if a Server user, I recommend you evaluate both.
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Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
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