Can I create a process that will goes from the service desk is to Jira? that is, the author of the ticket will create a request to the Service Desk and further along the process, it will go into JIRA Software
Can you please let me know which version of JIRA Service Desk you are currently running?
You might find the following resources useful.
Creating linked issues have now been simplifies in JSD 3.1. Take a look at https://confluence.atlassian.com/servicedesk/jira-service-desk-3-1-x-release-notes-800693682.html#JIRAServiceDesk3.1.xReleaseNotes-linkedissuesCreatelinkedissues
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