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i want to create an auto regle that when i fill in a field in the ticket for example "name customer" field in another field for example "e-mail" it shows me the address of this customer 

its possible ???

1 answer

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Mohamed Benziane
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 02, 2023

Hi,

This is not possible, because you're asking for a dynamic field and Automation work only after an issue is updated.

May be you can try Scriptrunner to achieve this.

thanks 

i will try with scriptrunner

i have an error in this line 

emailField.updateValue(null, issue,new ModifiedValue(issue.getCustomFieldValue(emailField), email), new DefaultIssueChangeHolder())

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