jira "time to resolution field"

How can I unlock "Time to resolution" field in JIRA service desk.

This is a custom field which is auto generated in Jira service desk.

But I need to update it as per the issues getting created

2 answers

1 vote

It's calculated, you can't change it because it's worked out from other data on the issue.

Hi Nic,


I am able to edit it from JIRA Service Desk SLA section but actually i need to create issue through JIRA CLI using one command.

For that command, I have created one CSV sheet and I need to put this "time to resolution" field having different values for different issues in sheet.


When i specify this field with values in CSV sheet and import that sheet in JIRA using one command, the field "time to resolution" does not show up in JIRA.


Please let me know solution for getting this field showed up in JIRA with some value on import from CSV.




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