You can start by creating customfields If they do not exist and add them to you or jsm project in the screens. Then ensure that you add them to your request types.
salvation, Thank you for your help. I read in Jira you have to be very careful for the fields to create. is there in Jira management (incident) a configuration on the users that I can find the fields (last name, first name, phone, office, email address and more) . It could be very useful to me. The information to fill in these fields will come from the active directory (windows domain).
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