jira mail handler did not create issues for some users

[Markus]

Hello,

i have a problem with the jira mail handler. If a non existing user send a mail to support@xxxx.com the mail handler sdcreates a new issue und creates a user in jira witch syncs to a specific ldap directory.

If a existing user send a mail to the support@xxxx.com jira create a issue. The Problem is for some existing user jira dosnt create a issue and i have no idea why. But the mail is marked as read.

I can't find nothing unusual in the jira-database and in the logfile. (jira debug is enabled)

Jira log:

2015-03-18 13:16:00,237 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Dar f nicht ge?ndert oder gel?scht werden. 10.111 [com.atlassian.mail.incoming] * OK Gimap ready for requests from 91.118.111.246 e17mb107777603wen 2015-03-18 13:16:00,237 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Dar f nicht ge?ndert oder gel?scht werden. 10.111 [com.atlassian.mail.incoming] A0 CAPABILITY 2015-03-18 13:16:00,267 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Dar f nicht ge?ndert oder gel?scht werden. 10.111 [com.atlassian.mail.incoming] * CAPABILITY IMAP4rev1 UNSELECT IDLE NAMESPACE QUOTA ID XLIST CHILDR EN X-GM-EXT-1 XYZZY SASL-IR AUTH=XOAUTH AUTH=XOAUTH2 AUTH=PLAIN AUTH=PLAIN-CLIENTTOKEN A0 OK Thats all she wrote! e17mb107777603wen 2015-03-18 13:16:00,267 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Dar f nicht ge?ndert oder gel?scht werden. 10.111 [com.atlassian.mail.incoming] DEBUG IMAP: AUTH: XOAUTH 2015-03-18 13:16:00,268 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Dar f nicht ge?ndert oder gel?scht werden. 10.111 [com.atlassian.mail.incoming] DEBUG IMAP: AUTH: XOAUTH2 2015-03-18 13:16:00,268 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Dar f nicht ge?ndert oder gel?scht werden. 10.111 [com.atlassian.mail.incoming] DEBUG IMAP: AUTH: PLAIN 2015-03-18 13:16:00,268 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Dar f nicht ge?ndert oder gel?scht werden. 10.111 [com.atlassian.mail.incoming] DEBUG IMAP: AUTH: PLAIN-CLIENTTOKEN 2015-03-18 13:16:00,271 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Dar f nicht ge?ndert oder gel?scht werden. 10.111 [com.atlassian.mail.incoming] DEBUG: protocolConnect login, host=imap.gmail.com, user=support-grag@xxxx.com, password= 2015-03-18 13:16:00,271 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Darf nicht ge?ndert oder gel?scht werden. 10.111 [com.atlassian.mail.incoming] DEBUG IMAP: AUTHENTICATE PLAIN command trace suppressed 2015-03-18 13:16:00,552 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Darf nicht ge?ndert oder gel?scht werden. 10.111 [com.atlassian.mail.incoming] DEBUG IMAP: AUTHENTICATE PLAIN command result: A1 OK support-grag@xxxxx.com authenticated (Success) 2015-03-18 13:16:00,553 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Darf nicht ge?ndert oder gel?scht werden. 10.111 [com.atlassian.mail.incoming] A2 CAPABILITY 2015-03-18 13:16:00,679 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Darf nicht ge?ndert oder gel?scht werden. 10.111 [com.atlassian.mail.incoming] * CAPABILITY IMAP4rev1 UNSELECT IDLE NAMESPACE QUOTA ID XLIST CHILDREN X-GM-EXT-1 UIDPLUS COMPRESS=DEFLATE ENABLE MOVE CONDSTORE ESEARCH UTF8=ACCEPT A2 OK Success 2015-03-18 13:16:00,679 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Darf nicht ge?ndert oder gel?scht werden. 10.111 [servicedesk.squalor.email.SDMessageProcessor] Connection to Mail Server established successfully 2015-03-18 13:16:00,680 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Darf nicht ge?ndert oder gel?scht werden. 10.111 [com.atlassian.mail.incoming] DEBUG: connection available -- size: 1 2015-03-18 13:16:00,680 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Darf nicht ge?ndert oder gel?scht werden. 10.111 [com.atlassian.mail.incoming] A3 SELECT INBOX 2015-03-18 13:16:00,718 http-bio-8011-exec-24 DEBUG anonymous 796x343008x1 - 85.126.241.58,91.118.111.246 / [internal.user.external.ExternalCustomerAccessService] Anonymous is true for request / and user ANON 2015-03-18 13:16:00,723 http-bio-8011-exec-24 DEBUG anonymous 796x343009x1 - 85.126.241.58,91.118.111.246 /secure/MyJiraHome.jspa [internal.user.external.ExternalCustomerAccessService] Anonymous is true for request /secure/MyJiraHome.jspa and user ANON 2015-03-18 13:16:00,727 http-bio-8011-exec-24 DEBUG anonymous 796x343009x1 - 85.126.241.58,91.118.111.246 /secure/MyJiraHome.jspa [atlassian.labs.botkiller.BotKiller] Lowering session inactivity timeout to 60 2015-03-18 13:16:00,732 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [internal.user.external.ExternalCustomerAccessService] Anonymous is true for request /secure/Dashboard.jspa and user ANON 2015-03-18 13:16:00,736 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [atlassia n.analytics.client.EventTracer] Processing event class com.atlassian.jira.event.DashboardViewEvent from com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79) com.atlassian.jira.web.action.Dashboard.doExecute(Dashboard.java:191) webwork.action.ActionSupport.execute(ActionSupport.java:165) com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:88) webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31) webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16) webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35) webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225) webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154) 2015-03-18 13:16:00,736 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [analytics.client.extractor.JiraPropertyExtractor] Extracting property id 2015-03-18 13:16:00,737 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [analytics.client.extractor.JiraPropertyExtractor] Extracting property params 2015-03-18 13:16:00,737 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [analytics.client.listener.ProductEventListener] Sending event message dashboardview took 1099 ?s 2015-03-18 13:16:00,739 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [internal.user.external.ExternalCustomerAccessService] Anonymous is true for request /secure/views/dashboard.jsp and user ANON 2015-03-18 13:16:00,742 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getId 2015-03-18 13:16:00,742 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public com.atlassian.gadgets.dashboard.DashboardId com.atlassian.gadgets.dashboard.internal.impl.DashboardImpl.getId() 2015-03-18 13:16:00,742 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,743 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getDisplayName 2015-03-18 13:16:00,743 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public final java.lang.String com.sun.proxy.$Proxy2630.getDisplayName() 2015-03-18 13:16:00,743 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,744 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getDisplayName 2015-03-18 13:16:00,744 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public final java.lang.String com.sun.proxy.$Proxy2630.getDisplayName() 2015-03-18 13:16:00,744 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,747 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getId 2015-03-18 13:16:00,747 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public com.atlassian.gadgets.dashboard.DashboardId com.atlassian.gadgets.dashboard.internal.impl.DashboardImpl.getId() 2015-03-18 13:16:00,747 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,748 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getId 2015-03-18 13:16:00,748 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public com.atlassian.gadgets.dashboard.DashboardId com.atlassian.gadgets.dashboard.internal.impl.DashboardImpl.getId() 2015-03-18 13:16:00,748 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,748 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getId 2015-03-18 13:16:00,748 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public com.atlassian.gadgets.dashboard.DashboardId com.atlassian.gadgets.dashboard.internal.impl.DashboardImpl.getId() 2015-03-18 13:16:00,748 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,750 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getId 2015-03-18 13:16:00,750 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public com.atlassian.gadgets.dashboard.DashboardId com.atlassian.gadgets.dashboard.internal.impl.DashboardImpl.getId() 2015-03-18 13:16:00,750 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,750 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getId 2015-03-18 13:16:00,750 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public com.atlassian.gadgets.dashboard.DashboardId com.atlassian.gadgets.dashboard.internal.impl.DashboardImpl.getId() 2015-03-18 13:16:00,750 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getStyleClass 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public java.lang.String com.atlassian.gadgets.util.WebItemFinder$WebItem.getStyleClass() 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getStyleClass 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public java.lang.String com.atlassian.gadgets.util.WebItemFinder$WebItem.getStyleClass() 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getLink 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public com.atlassian.gadgets.util.WebItemFinder$GadgetWebLink com.atlassian.gadge: Class() 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity .htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity .htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getStyleClass 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public java.lang.String com.atlassian.gadgets.util.WebItemFinder$WebItem.getStyleClass() 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getLink 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public com.atlassian.gadgets.util.WebItemFinder$GadgetWebLink com.atlassian.gadgets.util.WebItemFinder$WebItem.getLink() 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getId 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public java.lang.String com.atlassian.gadgets.util.WebItemFinder$GadgetWebLink.getId() 2015-03-18 13:16:00,751 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,752 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getLink 2015-03-18 13:16:00,752 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public com.atlassian.gadgets.util.WebItemFinder$GadgetWebLink com.atlassian.gadgets.util.WebItemFinder$WebItem.getLink() 2015-03-18 13:16:00,752 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,752 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getId 2015-03-18 13:16:00,752 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public java.lang.String com.atlassian.gadgets.util.WebItemFinder$GadgetWebLink.getId() 2015-03-18 13:16:00,752 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,752 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getStyleClass 2015-03-18 13:16:00,752 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public java.lang.String com.atlassian.gadgets.util.WebItemFinder$WebItem.getStyleClass() 2015-03-18 13:16:00,752 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,752 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getLink 2015-03-18 13:16:00,752 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public com.atlassian.gadgets.util.WebItemFinder$GadgetWebLink com.atlassian.gadgets.util.WebItemFinder$WebItem.getLink() 2015-03-18 13:16:00,752 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,753 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getDisplayableUrl 2015-03-18 13:16:00,753 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public java.lang.String com.atlassian.gadgets.util.WebItemFinder$GadgetWebLink.getDisplayableUrl() 2015-03-18 13:16:00,753 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,753 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getLabel 2015-03-18 13:16:00,753 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public com.atlassian.gadgets.util.WebItemFinder$GadgetWebLabel com.atlassian.gadgets.util.WebItemFinder$WebItem.getLabel() 2015-03-18 13:16:00,753 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,753 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getDisplayableLabel 2015-03-18 13:16:00,753 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public java.lang.String com.atlassian.gadgets.util.WebItemFinder$GadgetWebLabel.getDisplayableLabel() 2015-03-18 13:16:00,753 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,754 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getDashboardId 2015-03-18 13:16:00,754 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public com.atlassian.gadgets.dashboard.DashboardId com.atlassian.gadgets.dashboard.internal.impl.TabImpl.getDashboardId() 2015-03-18 13:16:00,754 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,754 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getId 2015-03-18 13:16:00,754 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public com.atlassian.gadgets.dashboard.DashboardId com.atlassian.gadgets.dashboar d.internal.impl.DashboardImpl.getId() 2015-03-18 13:16:00,754 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,760 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: isWritable 2015-03-18 13:16:00,760 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public boolean com.atlassian.gadgets.view.View.isWritable() 2015-03-18 13:16:00,760 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,762 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Getting introspector method for getter: getDisplayName 2015-03-18 13:16:00,762 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] got method: public final java.lang.String com.sun.proxy.$Proxy2630.getDisplayName() 2015-03-18 13:16:00,762 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [velocity.htmlsafe.introspection.AnnotationBoxingUberspect] Got return annotations: [] 2015-03-18 13:16:00,762 http-bio-8011-exec-24 DEBUG anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [atlassian.labs.botkiller.BotKiller] Upping session inactivity timeout to 18000 2015-03-18 13:16:00,798 http-bio-8011-exec-24 INFO anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [servicedesk.internal.user.SDUserFactoryImpl] Could not find a logged in user in context when performing a permission check 2015-03-18 13:16:00,798 http-bio-8011-exec-24 INFO anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [servicedesk.internal.user.SDUserFactoryImpl] Could not find a logged in user in context when performing a permission check 2015-03-18 13:16:00,798 http-bio-8011-exec-24 INFO anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [servicedesk.internal.user.SDUserFactoryImpl] Could not find a logged in user in context when performing a permission check 2015-03-18 13:16:00,798 http-bio-8011-exec-24 INFO anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [servicedesk.internal.user.SDUserFactoryImpl] Could not find a logged in user in context when performing a permission check 2015-03-18 13:16:00,807 http-bio-8011-exec-24 INFO anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [servicedesk.internal.user.SDUserFactoryImpl] Could not find a logged in user in context when performing a permission check 2015-03-18 13:16:00,807 http-bio-8011-exec-24 INFO anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [servicedesk.internal.user.SDUserFactoryImpl] Could not find a logged in user in context when performing a permission check 2015-03-18 13:16:00,808 http-bio-8011-exec-24 INFO anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [servicedesk.internal.user.SDUserFactoryImpl] Could not find a logged in user in context when performing a permission check 2015-03-18 13:16:00,808 http-bio-8011-exec-24 INFO anonymous 796x343010x1 18zam0p 85.126.241.58,91.118.111.246 /secure/Dashboard.jspa [servicedesk.internal.user.SDUserFactoryImpl] Could not find a logged in user in context when performing a permission check 2015-03-18 13:16:00,812 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Darf nicht ge?ndert oder gel?scht werden. 10.111 [com.atlassian.mail.incoming] * FLAGS (\Answered \Flagged \Draft \Deleted \Seen $Phishing $NotPhishing) * OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen $Phishing $NotPhishing *)] Flags permitted.

I had no idea, please help me.

[Nic Brough -Adaptavist-]

Does your existing user have the right to create issues in your target project?

[Markus]

Yes, every user (existing and new user) have the right to create issues in our support-portal. If the user does not exist, JIRA create a user in a separate ldap-directory.

But the user with this problem are not new.

[Nic Brough -Adaptavist-]

Is it definitely finding these users? Are the emails definitely coming from email addresses that are on the users account when they log into JIRA and check their profile? Could you get an existing user to create an issue in the UI and record what fields are mandatory?