jira error, encoding trouble

[Alex Dobrinin]

after change the java encoding by adding the code below to to"setenv.sh".

JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=utf-8

-Dsun.jnu.encoding=utf-8", JIRA does not start.

[Jānis Vītums]

Inside error message the first line is:

java.nio.charset.IllegalCharsetNameException: utf-8-Dsun.jnu.encoding=utf-8

and it says that Java can't find charset "utf-8-Dsun.jnu.encoding=utf-8" because it does not exist. The root cause is that you missed space before the second option and this option was used part of charset name.

You should type like this:

JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=utf-8 -Dsun.jnu.encoding=utf-8"

[Alex Dobrinin]

logs

/opt/atlassian/jira/logs/catalina.out:

Java HotSpot(TM) 64-Bit Server VM warning: ignoring option MaxPermSize=384m; support was removed in 8.0
Error occurred during initialization of VM
java.nio.charset.IllegalCharsetNameException: utf-8-Dsun.jnu.encoding=utf-8
    at java.nio.charset.Charset.checkName(Unknown Source)
    at java.nio.charset.Charset.lookup2(Unknown Source)
    at java.nio.charset.Charset.lookup(Unknown Source)
    at java.nio.charset.Charset.defaultCharset(Unknown Source)
    at sun.nio.cs.StreamEncoder.forOutputStreamWriter(Unknown Source)
    at java.io.OutputStreamWriter.<init>(Unknown Source)
    at java.io.PrintStream.<init>(Unknown Source)
    at java.io.PrintStream.<init>(Unknown Source)
    at java.lang.System.newPrintStream(Unknown Source)
    at java.lang.System.initializeSystemClass(Unknown Source)

nothing more output

[Alex Dobrinin]

Hi!

https://yadi.sk/d/3RbQ16aBdujRh         my "setenv.sh"

[Nic Brough -Adaptavist-]

Looks like a standard setenv.sh to me. No sign of your extra flags, so I assume this one is working ok.

[Alex Dobrinin]

yes, but if you add a flag: JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=utf-8-Dsun.jnu.encoding=utf-8" does not start, flag needed to properly launch the plugin

[Nic Brough -Adaptavist-]

So, we come back to the question I asked before 1. Why are you adding these flags? You probably don't need them 2. What does the log file say?

[Matheus Fernandes]

Hi Alex,

Try reverting the change so you can start JIRA, but if possible attach here the setenv file that wasn't working so we can take a look.

[Nic Brough -Adaptavist-]

Then take the flags out.  

There are two things here:

1.  Why are you adding these flags?  You probably don't need them
2. What does the log file say?