jira connection with ldap error after some time

[Shomil Saini]

2013-12-18 10:00:16,079 http-8080-7 ERROR anonymous 599x2765x1 9qmvgv 0:0:0:0:0:0:0:1 /rest/gadget/1.0/login [crowd.manager.application.ApplicationServiceGeneric] Directory 'JIRA Delegated Authentication Directory' is not functional during authentication of 'shomil.saini'. Skipped. 2013-12-18 10:00:16,079 http-8080-7 ERROR anonymous 599x2765x1 9qmvgv 0:0:0:0:0:0:0:1 /rest/gadget/1.0/login [jira.security.login.JiraSeraphAuthenticator] Error occurred while trying to authenticate user 'shomil.saini'. com.atlassian.crowd.exception.runtime.OperationFailedException at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:869) at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:79) at com.atlassian.crowd.embedded.core.DelegatingCrowdService.authenticate(DelegatingCrowdService.java:35) at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.authenticate(FilteredCrowdServiceImpl.java:43) at com.atlassian.jira.security.login.JiraSeraphAuthenticator.authenticate(JiraSeraphAuthenticator.java:43) at com.atlassian.seraph.auth.DefaultAuthenticator.login(DefaultAuthenticator.java:94) at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:127) at com.atlassian.seraph.filter.PasswordBasedLoginFilter.login(PasswordBasedLoginFilter.java:72) at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:130) at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66) at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:71) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66) at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:59) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.jira.web.filters.RequestCleanupFilter.doFilter(RequestCleanupFilter.java:53) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:81) at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:45) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346) at com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463) at com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:76) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:67) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:554) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489) at java.lang.Thread.run(Unknown Source) Caused by: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: igglobal.com:389 [Root exception is java.net.ConnectException: Connection timed out: connect]] at org.springframework.ldap.support.LdapUtils.convertLdapException(LdapUtils.java:203) at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:315) at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:237) at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:624) at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:535) at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntitiesWithRequestControls(SpringLDAPConnector.java:400) at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntities(SpringLDAPConnector.java:370) at com.atlassian.crowd.directory.SpringLDAPConnector.searchUserObjects(SpringLDAPConnector.java:566) at com.atlassian.crowd.directory.SpringLDAPConnector.findUserWithAttributesByName(SpringLDAPConnector.java:532) at com.atlassian.crowd.directory.SpringLDAPConnector.findUserByName(SpringLDAPConnector.java:519) at com.atlassian.crowd.directory.SpringLDAPConnector.authenticate(SpringLDAPConnector.java:976) at com.atlassian.crowd.directory.DelegatedAuthenticationDirectory.authenticate(DelegatedAuthenticationDirectory.java:135) at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.authenticateUser(DirectoryManagerGeneric.java:276) at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.authenticateUser(ApplicationServiceGeneric.java:102) at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:67) ... 81 more Caused by: javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: igglobal.com:389 [Root exception is java.net.ConnectException: Connection timed out: connect]] at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreImpl(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreReferrals(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreImpl(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreReferrals(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreImpl(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreReferrals(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreImpl(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreReferrals(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreImpl(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMore(Unknown Source) at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:295) ... 94 more Caused by: javax.naming.CommunicationException: igglobal.com:389 [Root exception is java.net.ConnectException: Connection timed out: connect] at com.sun.jndi.ldap.LdapReferralContext.<init> (Unknown Source) at com.sun.jndi.ldap.LdapReferralException.getReferralContext(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreReferrals(Unknown Source) ... 105 more Caused by: java.net.ConnectException: Connection timed out: connect at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.PlainSocketImpl.doConnect(Unknown Source) at java.net.PlainSocketImpl.connectToAddress(Unknown Source) at java.net.PlainSocketImpl.connect(Unknown Source) at java.net.SocksSocketImpl.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at java.net.Socket.<init> (Unknown Source) at java.net.Socket.<init> (Unknown Source) at com.sun.jndi.ldap.Connection.createSocket(Unknown Source) at com.sun.jndi.ldap.Connection.<init> (Unknown Source) at com.sun.jndi.ldap.LdapClient.<init> (Unknown Source) at com.sun.jndi.ldap.LdapClientFactory.createPooledConnection(Unknown Source) at com.sun.jndi.ldap.pool.Connections.<init> (Unknown Source) at com.sun.jndi.ldap.pool.Pool.getPooledConnection(Unknown Source) at com.sun.jndi.ldap.LdapPoolManager.getLdapClient(Unknown Source) at com.sun.jndi.ldap.LdapClient.getInstance(Unknown Source) at com.sun.jndi.ldap.LdapCtx.connect(Unknown Source) at com.sun.jndi.ldap.LdapCtx.<init> (Unknown Source) at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(Unknown Source) at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(Unknown Source) at com.sun.jndi.url.ldap.ldapURLContextFactory.getObjectInstance(Unknown Source) at javax.naming.spi.NamingManager.getURLObject(Unknown Source) at javax.naming.spi.NamingManager.processURL(Unknown Source) at javax.naming.spi.NamingManager.processURLAddrs(Unknown Source) at javax.naming.spi.NamingManager.getObjectInstance(Unknown Source) ... 108 more </init></init></init></init></init></init></init>

[darylchuah]

Hi Shomil

Referring to the stack traces that you are facing, I believe the below documentation and discussion will generally help you on how to resolve this issue:

• https://confluence.atlassian.com/pages/viewpage.action?pageId=297666580
• https://answers.atlassian.com/questions/96356/error-when-log-in-with-ldap-authentication

[Shomil Saini]

Thanks Daryl for response, however I have already browsed these earlier and these do not refer to issue faced by me.

In my scenario the Authentication from LDAP fails when the server is up and running from last 2-3 days with full RAM utilization.

Maybe I am guessing that is due to the fact that enough memory is not available to the JVM or something, as it shows the GCOverhead after some more time.