jira connection with ldap error after some time

2013-12-18 10:00:16,079 http-8080-7 ERROR anonymous 599x2765x1 9qmvgv 0:0:0:0:0:0:0:1 /rest/gadget/1.0/login [crowd.manager.application.ApplicationServiceGeneric] Directory 'JIRA Delegated Authentication Directory' is not functional during authentication of 'shomil.saini'. Skipped. 2013-12-18 10:00:16,079 http-8080-7 ERROR anonymous 599x2765x1 9qmvgv 0:0:0:0:0:0:0:1 /rest/gadget/1.0/login [jira.security.login.JiraSeraphAuthenticator] Error occurred while trying to authenticate user 'shomil.saini'. com.atlassian.crowd.exception.runtime.OperationFailedException at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:869) at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:79) at com.atlassian.crowd.embedded.core.DelegatingCrowdService.authenticate(DelegatingCrowdService.java:35) at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.authenticate(FilteredCrowdServiceImpl.java:43) at com.atlassian.jira.security.login.JiraSeraphAuthenticator.authenticate(JiraSeraphAuthenticator.java:43) at com.atlassian.seraph.auth.DefaultAuthenticator.login(DefaultAuthenticator.java:94) at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:127) at com.atlassian.seraph.filter.PasswordBasedLoginFilter.login(PasswordBasedLoginFilter.java:72) at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:130) at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66) at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:71) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66) at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:59) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.jira.web.filters.RequestCleanupFilter.doFilter(RequestCleanupFilter.java:53) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:81) at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:45) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346) at com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463) at com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:76) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:67) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:554) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489) at java.lang.Thread.run(Unknown Source) Caused by: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: igglobal.com:389 [Root exception is java.net.ConnectException: Connection timed out: connect]] at org.springframework.ldap.support.LdapUtils.convertLdapException(LdapUtils.java:203) at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:315) at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:237) at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:624) at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:535) at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntitiesWithRequestControls(SpringLDAPConnector.java:400) at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntities(SpringLDAPConnector.java:370) at com.atlassian.crowd.directory.SpringLDAPConnector.searchUserObjects(SpringLDAPConnector.java:566) at com.atlassian.crowd.directory.SpringLDAPConnector.findUserWithAttributesByName(SpringLDAPConnector.java:532) at com.atlassian.crowd.directory.SpringLDAPConnector.findUserByName(SpringLDAPConnector.java:519) at com.atlassian.crowd.directory.SpringLDAPConnector.authenticate(SpringLDAPConnector.java:976) at com.atlassian.crowd.directory.DelegatedAuthenticationDirectory.authenticate(DelegatedAuthenticationDirectory.java:135) at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.authenticateUser(DirectoryManagerGeneric.java:276) at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.authenticateUser(ApplicationServiceGeneric.java:102) at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:67) ... 81 more Caused by: javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: igglobal.com:389 [Root exception is java.net.ConnectException: Connection timed out: connect]] at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreImpl(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreReferrals(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreImpl(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreReferrals(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreImpl(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreReferrals(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreImpl(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreReferrals(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreImpl(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMore(Unknown Source) at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:295) ... 94 more Caused by: javax.naming.CommunicationException: igglobal.com:389 [Root exception is java.net.ConnectException: Connection timed out: connect] at com.sun.jndi.ldap.LdapReferralContext.<init> (Unknown Source) at com.sun.jndi.ldap.LdapReferralException.getReferralContext(Unknown Source) at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreReferrals(Unknown Source) ... 105 more Caused by: java.net.ConnectException: Connection timed out: connect at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.PlainSocketImpl.doConnect(Unknown Source) at java.net.PlainSocketImpl.connectToAddress(Unknown Source) at java.net.PlainSocketImpl.connect(Unknown Source) at java.net.SocksSocketImpl.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at java.net.Socket.<init> (Unknown Source) at java.net.Socket.<init> (Unknown Source) at com.sun.jndi.ldap.Connection.createSocket(Unknown Source) at com.sun.jndi.ldap.Connection.<init> (Unknown Source) at com.sun.jndi.ldap.LdapClient.<init> (Unknown Source) at com.sun.jndi.ldap.LdapClientFactory.createPooledConnection(Unknown Source) at com.sun.jndi.ldap.pool.Connections.<init> (Unknown Source) at com.sun.jndi.ldap.pool.Pool.getPooledConnection(Unknown Source) at com.sun.jndi.ldap.LdapPoolManager.getLdapClient(Unknown Source) at com.sun.jndi.ldap.LdapClient.getInstance(Unknown Source) at com.sun.jndi.ldap.LdapCtx.connect(Unknown Source) at com.sun.jndi.ldap.LdapCtx.<init> (Unknown Source) at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(Unknown Source) at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(Unknown Source) at com.sun.jndi.url.ldap.ldapURLContextFactory.getObjectInstance(Unknown Source) at javax.naming.spi.NamingManager.getURLObject(Unknown Source) at javax.naming.spi.NamingManager.processURL(Unknown Source) at javax.naming.spi.NamingManager.processURLAddrs(Unknown Source) at javax.naming.spi.NamingManager.getObjectInstance(Unknown Source) ... 108 more </init></init></init></init></init></init></init>

1 answer

This widget could not be displayed.
Daryl Chuah Atlassian Team Dec 17, 2013

Hi Shomil

Referring to the stack traces that you are facing, I believe the below documentation and discussion will generally help you on how to resolve this issue:

Thanks Daryl for response, however I have already browsed these earlier and these do not refer to issue faced by me.

In my scenario the Authentication from LDAP fails when the server is up and running from last 2-3 days with full RAM utilization.

Maybe I am guessing that is due to the fact that enough memory is not available to the JVM or something, as it shows the GCOverhead after some more time.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

85 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you