jira agile is currently not available

Hi,

I recently setup a JIRA/JIRA Agile server using AWS and so far everything seems to be running except for the Agile plugin.  When everything first started up i upgraded everything without any errors including the plug-in manager and the Agile plugin.  But i can't get rid of the banner at the top of each page stating:

agile_banner_error.png

The only other detail i can find is another error that displays if I try to navigate to an Agile tab:

 

agile_error.png

 

I wish i could provide more details but i can't find any other error that would help me narrow down the problem.  Has anyone else ran into this issue?

 

 

1 answer

1 accepted

Accepted Answer
1 vote

The application log file should have a lot more information on what is going wrong.

Thanks Nic, turned out it didn't have the INDEX permission in the database and that was causing the Agile error. Weird that it didn't cause an equivalent JIRA error.

Hmm. At a guess, I'd say you'd installed JIRA with index permissions, and then locked it down later. Or, you might have run into the rather interesting case that JIRA core code would like to index the database, but can work without it, whereas Agile really needs it and fails if it can't do it. (Guessing at this one, of course, but old versions of JIRA didn't create indices on the database, Greenhopper did)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

24,322 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you