issue statistics Gadget on JIRA Dashboard dont refresh correctly

Everytime , when we refresh the dashboard Jira Issue gadget show no data and I have to manually refresh the gadget.

Could you pls help us solve this issue.

5 answers

1 accepted

Accepted Answer
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Get a real browser. IE8 is too outdated, while it is officially supported :(

Do you have compatiblity mode turned on?

I guess it is impossible for us to upgrade IE8.

Yes Compatibility mode is enabled and currently "Currently Updated website lists from Microsoft" option is checked..

By Compatibility Mode you mean On IE or on Jira?

Compatiblity mode is not supported by JIRA.

Yes it is enabled. Can you please tell us how to disable it?

Anything else, apart from compatibility mode which is causing this issue?

If you are unable to click the compatiblity mode button, contact your domain administrator. It might be enforced by domain policy from your AD.

No, since other browsers are working fine.

If I am bound to use IE Which version you would suggest?

IE9 is good, infact very good.

No Specific Error in the logs...

  1. No Errors on Browser as well.
  2. Yes we have proxy to connect the network. It is working fine on Mozilla but not on Internet Explorer (v8)
  3. "Issue Statistics" gadget is having issues.

Do you see any exceptions in the logs?

  • Any errors on browser dev console?
  • Are you having any proxy in front of JIRA? What does the network tab say (in Chrome), any errors?
  • And which is the gadget having issues, all?

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