issue-created-automation-rule-event-when-handler failed

I'm getting this warning repeatedly in the servicedesk log file. I've tried deleting all events in service desk projects but the problem persists. Any idea how I can fix this?
JSD 2.5.9

2015-11-23 18:19:44,450 http-bio-80-exec-18 WARN chris 1099x51391x1 1r4tqy0 /secure/AjaxIssueAction.jspa [execution.whenhandler.event.AllEventListenerEventWhenHandlerVisitor] Event when handler execution of com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin:issue-created-automation-rule-event-when-handler failed with error com.atlassian.pocketknife.api.commons.error.ErrorMessage@b16ceeed

2 answers

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Paulo Hennig Atlassian Team Nov 24, 2015

Hello Chris,

It seems that a module from the automation rules was not successful enabled, if you access your add-ons page (For JIRA 6.4.x or earlier), are you seeing all the modules from Service Desk enabled? If not, try to disable the plugin and enable it again.

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Hi Paulo,

All modules for both "JIRA Service Desk", "Service Desk Automation Modules Plugin" and "Service Desk Automation Plugin" are enabled. Would you like me to try and disable and re-enable each add-ons anyway?


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