Thank you very much! I have been playing with your suggestion, but I faced an issue where customers with restricted access to the Portal cannot be added to a group.
So, not sure how to make it possible.
Users with restricted portal access cannot be added to groups
i know this is two years later and thing have probably changed but for the sake of anyone who comes searching for an answer here's one.
You should be able to achieve this by adding you customers to Organisations (groups for Customers).
Then in your SLAs add the following JQL:
Reporter in organizationMembers("Organisation1")
If you want to assign multiple organisations to an SLA then see bellow:
Reporter in organizationMembers("Organisation1","Organisation2", ... )
Note: i wouldn't recommend using
Organisations = "Organisation1"
Organisations in ("Organisation1","Organisation2", ... )
The reason for this is, if the customer decides not to share the request with their organisation the Organisations field will not be populated. but the reporter in organizationMembers will still work.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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