Yes, but you would have to build a separate SLA for each user, and they would have to be a user prior to building the SLA.
You could also assign your users into multiple "groups", and set your SLA's per group. That may be more manageable.
Thank you very much! I have been playing with your suggestion, but I faced an issue where customers with restricted access to the Portal cannot be added to a group.
So, not sure how to make it possible.
Users with restricted portal access cannot be added to groups
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