No. Not from the portal view.
If the customer wants to cancel the request, have a portal available transition to resolve it.
thanks for responding @Fazila Ashraf can you elaborate briefly about this solution.
Also i want to know is it possible to 'decline' raised request in customer portal screen ??
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@Seenivasan K , https://support.atlassian.com/jira-service-management-cloud/docs/show-a-workflow-transition-in-the-portal/ has details on how to make a transition available in the portal.
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