is it possible to 'decline' raised request in customer portal screen ??

Seenivasan K October 23, 2024

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Jack Brickey
Community Leader
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October 23, 2024

Hi @Seenivasan K , do you mean you wish to deny a customer from creating a ticket? If so, then no that is not possible unless you remove that customer from the project all together. if you mean something different, please explain in more detail.

Seenivasan K October 23, 2024

I appreciate your reply. @Jack Brickey 

The criteria is that the customer should be able to alter the request from the portal itself if there are errors in it after it has been submitted.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 24, 2024

Hi @Seenivasan K , the issue can't be edited in the portal unfortunately. They would have to add a comment to clarify/correct. If you expose the transition to allow the customer to close the request they could then open a new request.

Seenivasan K October 24, 2024

Thank you

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