increase dvcs scheduler time on-demand

Is it possible to increase the rate at which the JIRA dvcs scheduler runs in our on-demand instance. Waiting 60 minutes for a ticket to be updated is too long (why can't it happen immediately as a trigger?). I found this article: https://confluence.atlassian.com/display/JIRAKB/DVCS+smart+commits+do+not+work but I don't see the setting they are talking about.

1 answer

Hi Marc,

This documentation will apply only to JIRA standalone due to the Advanced Settings feature is restricted function.

Even with the default value it should update faster if the DVCS ir properly configured.

Could you please let me know which product are you connecting to? (Bitbucket, GitHub or GitHub Enterprise)

I would recommend you to try to recreate the DVCS connection to your product and also check if there are more than one user with the same email address that will be used to create the issue.

To better explain, let me exemplify in the following situation:

In the User Management there are the following users:

Username: UserA
Email Address: test@company.com
Username: UserB
Email Address: test@company.com

 

For DVCS both users can be used to create issue as ‘test@company.com’, however if only one has permission to create the issue, JIRA will not precise which user you want to use because both have the same email address, it can cause slowness (by trying multiple times) or even to avoid the issue to be created due to user’s permission.


Kind Regards,
Henrique Lechner

Henrique, I am using an on-demand (not standalone) instance of Jira and I am connecting to Bitbucket. I have no duplicate e-mail addressed among my users. The smart commits do work but since it runs on a timer it can take up to 60 minutes. All I want to do is increase the frequency that the smart commits are processed because 60 minutes is way too long.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

229 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you