I have installed the trial version of the enhancer plugin to our prod instance to test this tool to create SLA targets for our teams. However the SLA countdown results appear to be wrong – they always appear to be the same and reset to the maximum SLA value…
Eg – this ticket always says 3days, it has said this for two days…the clock counts down, but then restest when i revisit the ticket.
Can the tool calculate SLA measures for tickets in existance prior to the installation of the tool?
Also – I have noticed some of the “target SLA” date/times are in non-wokring days as defined in my working calendar.
I have re-indexed Jira.
Have I done something wrong..?
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