Hi Stefanie and Welcome,
You need to modify the workflow behind this issue type, you have two options here:
1.- Add a transition screen (or edit the existing one if any) and add the Resolution System Field to it
By doing this, users should select a resolution value before to change the issue to the Done status
2.- Configure a postfuncion (Update Issue Field) to automatically set the Resolution value to done when the issue reaches the Done status.
See the bottom of this page for further details.
Does it solve your problem?
Proposal #1 Let you to select different resolution depending on the scenario.
You can mark an issue as Done and their resolution as Done
You can mark an issue as Done and their resolution as Duplicate
You can mark an issue as Done and their resolution as Not Reproducible
Then you can create some reports or dashboards to split your Done/Finished issues and deeper see how the team flows.
You are welcome :)
Did my answer solve your problem?
If so, consider to mark the proposed solution as an 'Accepted answer'. This will help other people with the same or a quite similar problem to find a solution in a easy and faster way.
In addition, by doing this the post will automatically gain the "Solved:" prefix in search results to indicate other people that no further support is needed.
By publishing your workflow, you will change (if it was a draft) the behaviour of existing issues when transition from one status to another.
Any data ( I mean, data stored on fields) won't be modified. Note that unresolved issues will still unresolved after that but new issues will get automatically resolved after transition to the Done status, supposing all works correctly.
For old unresolved issues, I suggest you to bulk transition to the Done status again, after checking that this transition automatically resolves the issue.
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