im not able start reindexing.

 

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More details would be helpful. Are you and admin? If so, what happens when you access https://your.jira.address.here/secure/admin/IndexAdmin.jspa

 

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Paulo Hennig Atlassian Team Aug 10, 2015

In additional to Jonas response, is anything displayed on the log files when you try to access the re-index page or start the operation ?

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