• Community
  • Products
  • Jira
  • Questions
  • im currently hold 3 user agent then i want to upgrade to 5 user tier agent. So once i acquire the license i will just apply it and it will be 8 user tier on my service helpdesk ? am i correct?

im currently hold 3 user agent then i want to upgrade to 5 user tier agent. So once i acquire the license i will just apply it and it will be 8 user tier on my service helpdesk ? am i correct?

 

1 answer

0 vote

No.  The licences are done in tiers, they do not accumulate.  A tier represents the highest number of people you can give access to.

You have a 3 tier licence at the moment, so you can have 1, 2 or 3 agents.  The next tier is 5, which would let you have up to 5 agents.  If you want to have 8 agents, then you need to go to the next tier of 10 agents.  (When you upgrade, your existing 1-3 licence will be taken into account in terms of cost, but it is replaced by the 5 or 10 tier, not added to)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

150 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you