No. The licences are done in tiers, they do not accumulate. A tier represents the highest number of people you can give access to.
You have a 3 tier licence at the moment, so you can have 1, 2 or 3 agents. The next tier is 5, which would let you have up to 5 agents. If you want to have 8 agents, then you need to go to the next tier of 10 agents. (When you upgrade, your existing 1-3 licence will be taken into account in terms of cost, but it is replaced by the 5 or 10 tier, not added to)
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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