if a value is selected on a field can prevent to move to status done until we change the value?

Hi,

I'm trying to figure out how to configure or make a rule, that prevent moving to status done if a specific value is selected on a field. 

 

In my case i have a field with 3 different values: None, Required, Done.

So what i'm trying to do is, if i select the value Required on Status New i can't move the ticket to Status Done, must go throw Status In Progress.

Any idea how i can do this?

1 answer

1 accepted

0 vote
Gaston Valente Community Champion Nov 02, 2017

Ariel,

yes, of course, you can implement this with a workflow validation.

In the validation i don't see a option for the value, just for a required field

Gaston Valente Community Champion Nov 02, 2017

Are you using cloud or server?

Joe Pitt Community Champion Nov 02, 2017

Also, is the value set before you attempt the transition or on the transition screen. If before, you can use a condition test

Thx @Joe Pitt, actually that's what i was looking for.

I use the condition Value Field, 

Chose the field i needed, with condition !=, the correct value and Comparison Type String

and work how i expected.

Thank you very much!!

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