icons missing v6.2.6

We have moved our installation from Linux to Windows. Some, but not all of the icons are missing (issue types and priority). Further, what is displayed in place of the missing icon is different depending on whether we are using IE, Chrome or Firefox. Looks like a dot in IE, gray-empty box in Chrome, and a larger shadowed box with smaller shadowed box inside in Firefox.

I can see one of the missing icons on the old Linux box at /atlassian-jira/images/icons/wand.png

On the corresponding images/icons directory on Windows that image is missing.

Could I copy all icons from the Linux box to the Windows box and fix the problem entirely or are there more directories that may need to be copied?

1 answer

0 vote

If you're missing these icons, there's a strong warning that you could be missing other stuff. There's no way of knowing what unless you can compare this installation with an undamaged one.

Putting the icons back by copying them from the Linux box will fix them. But not anything else you might have lost.

How did you actually do this "move"?

Someone else did the actual move. But, what I am told is that we shut everything down, did a fresh install on Windows, copied the "Home directory" from Linux to Windows. Dumped MySQL data from Linux and Loaded data on the Windows box.

Sounds like the right procedure (although moving from Linux to Windows is generally a downgrade, it shouldn't affect files like this)

I'm afraid your best option remains comparing a healthy install with the old one to check what else might be missing

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

387 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you