hi iam admin of the company Eft software jira
i have a user his mail account is email@example.com
his previous mail account was firstname.lastname@example.org but he want to replace it email@example.com but jira dosent let it due the account was already activated.
Are you using Jira Server or Cloud, and can you clarify what you mean when you say it's already activated? Do you mean it's not letting you change the email for an existing user, or it won't let you change to that email because another user has the same address already?
Change your email address
To update your Atlassian account email address, log in to https://id.atlassian.com/ and click Change email address in the left panel.
If you aren't able to change your email address, you'll see a notification that says you have a Managed account, which means that your organization manages your account. As a result, you aren't able to update your email address. Contact an administrator to change your email address.
Let us know if you're having any errors there when he tries to update it.
I've had a look and he already has an Atlassian ID associated with both email addresses; I believe this is what you meant by saying it was already activated?
I have a fix for you that I need to run, but it needs to be done through a support request. I'm creating that now, and will contact you soon with more information.
Thank you for your patience!
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