howto set default reporter


we use JIRA Software inhouse, Our support should be able to create issues anonymous. (via Web-Gui and not via E-Mail)

that issues habe "anonym" as reporter. How is it able to set the default reporter? (if the user is not logged in) 


I tried using the script runner.


import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.issue.Issue;
def reporter = issue.getReporterUser();
def issueService = ComponentAccessor.getIssueService();
def issueInputParameters = issueService.newIssueInputParameters();
//get logged in user
def user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser();
if (user == null) {

somehow it isnt succesful.  What is the meaning of the user properties? (Key, Username, Name) 

for assigning as Reporter: Using Key or Username? 


2 answers

1 vote

setReporterId takes the user key, not the user name. 

0 vote

How are you expecting an anonymous user to give you the information required to work out who the reporter is?


Only the support is expected to create anonym issues. 

in JIRA there is an "Support"-Account  created.

The Support is able to receive email-Notifications if an support issue is updated.

Of course the project lead (default assignee) is able to set the author/reporter to "support". 

It would be a nice feature having set that by default.

I'm confused now.  Could you explain the rules for "what to set reporter to" and who is doing it?

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