howto set default reporter

[Mathias Buchholz]

Hello,

we use JIRA Software inhouse, Our support should be able to create issues anonymous. (via Web-Gui and not via E-Mail)

that issues habe "anonym" as reporter. How is it able to set the default reporter? (if the user is not logged in) 

I tried using the script runner.

import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.issue.Issue;
def reporter = issue.getReporterUser();
def issueService = ComponentAccessor.getIssueService();
def issueInputParameters = issueService.newIssueInputParameters();
//get logged in user
def user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser();
if (user == null) {
	issueInputParameters.setReporterId("support.intern")
}

somehow it isnt succesful.  What is the meaning of the user properties? (Key, Username, Name) 

for assigning as Reporter: Using Key or Username? 

[JamieA]

setReporterId takes the user key, not the user name. 

[Nic Brough -Adaptavist-]

How are you expecting an anonymous user to give you the information required to work out who the reporter is?

[Mathias Buchholz]

Only the support is expected to create anonym issues. 

[Mathias Buchholz]

in JIRA there is an "Support"-Account  created.

The Support is able to receive email-Notifications if an support issue is updated.

Of course the project lead (default assignee) is able to set the author/reporter to "support". 

It would be a nice feature having set that by default.

[Nic Brough -Adaptavist-]

I'm confused now.  Could you explain the rules for "what to set reporter to" and who is doing it?