how to use jql to filter tickets based on Time to SLA app

uday chander
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September 5, 2024

We use Time to SLA app for tracking SLAs for incidents. How can I filter tickets breached on resolution using jql?

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Dilara Akyol _Appfire_
Contributor
September 5, 2024

Hi @uday chander ,

It's Dilara from Time to SLA Appfire team! It looks like you're using Cloud, so I can recommend you use the Target Date field that will help you determine issues, including breached SLAs. Here is the documentation: https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35684678/SLA+Custom+Field 

For more details and questions, please use the link below to contact us! We'd be happy to help.

https://appfire.atlassian.net/servicedesk/customer/portals 

Regards,

Dilara

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Carlos Garcia Navarro
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September 5, 2024

Hi @uday chander ,

Welcome to the Community! In these other posts: Gökçe Gürsel {Appfire} provides details on how to use Time to SLA to filter tickets that breached SLAs:

https://community.atlassian.com/t5/Jira-Service-Management/Filtering-by-breach-of-SLA/qaq-p/1420862

https://community.atlassian.com/t5/Jira-questions/How-do-I-find-all-the-issues-which-are-resolved-and-SLA-breached/qaq-p/1627671

 

 

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